This Privacy Policy explains how personal information about our customers and other individuals using our services is collected, used, and disclosed by OrderX Logitech ("us", "we", "our"). This policy applies to our website, order management system, courier portal, and all related services, including Cash on Delivery (COD), order fulfillment, and warehousing.

By signing up for our Services and agreeing to our General Terms and Conditions, you consent to the collection, usage, storage, and disclosure of your information as described in this Privacy Policy.

Our Services may contain links to external websites or services. The privacy practices and content of such sites or services will be governed by their respective privacy policies. We may update this Privacy Policy periodically. If changes occur, we will notify you by updating the date at the top of the policy and providing additional notifications (such as a statement on our homepage or an email notification). We encourage you to review this Privacy Policy whenever you use our Services to stay informed about how we handle your information.

Personal Information Collection

While using our Services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This includes basic user details such as your name, email address, telephone number, and physical address (for COD deliveries), as well as company information and any other data you choose to share with us.

We do not collect financial information (such as credit card details or security codes). All payments are handled through a third-party provider. If applicable, please refer to their privacy policy for more details.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including COD deliveries and tracking.
  • Manage your account and provide customer support.
  • Send you updates about your shipments, promotions, and service changes.
  • Improve our platform and services based on user behavior and feedback.
  • Comply with legal obligations and protect against fraudulent activity.

Information Sharing

We do not sell your personal information. We may share your information with:

  • Courier partners (e.g., TCS, Leopard, DHL, etc.) to facilitate delivery.
  • Service providers that help us operate our platform (e.g., hosting, payment processing).
  • Legal authorities if required by law or to protect our rights.

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access, update, or delete your personal information at any time via your account settings.
  • Opt out of marketing communications by clicking the "unsubscribe" link in any email.
  • Request a copy of the data we hold about you by contacting us at info@orderx.pk.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Email: info@orderx.pk
Phone: +92-331-0215533
Address: Pechs Block 6, Karachi, Pakistan

Last updated: June 2026

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